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FAQ
Is Playdium a part of Cineplex Entertainment?
Is Playdium an all ages space?
Do you have phone chargers?
How do I play games at Playdium?
How does a Game Band Work?
Can game bands be refunded?
What’s a Premium Game Band?
How can I check my Game Band Balance?
Do my game play credits or points awarded expire?
How do I earn Scene+ points at Playdium?
How do I redeem Scene+ points at Playdium?
I showed my Scene+ card at Playdium, but I didn’t get any points. What should I do?
What if I didn’t have my Scene+ card with me?
I’ve lost my Scene+ card. Can you send me a new one?
What are the benefits of being a Scene+ member?
Can I get Scene+ points for PARTY bookings?
Does Playdium accept Cineplex Entertainment Gift Cards?
Does Cineplex Entertainment accept Playdium Gift Cards?
Where can I purchase Playdium Gift Cards?
Are Playdium Gift Cards available in funds other than Canadian?
Can I earn Scene+ points with my Gift Card purchase?
Does a Playdium Gift Card expire?
How do I check my gift card balance?
What if my Gift Card doesn't have a PIN?
What if my Gift Card has been damaged, lost or stolen?
Can I redeem Scene+ points to purchase my gift card?
Can someone else use my Playdium Gift Card?
Is tip included for large parties?
I am planning a meeting/want to throw an unforgettable event for my work and/or friends at and want to do it at Playdium. Who can I contact?
How can I book a birthday party?
Can I book a private room for my birthday party?
Do I need to place a deposit for my birthday party booking?
When do I need to confirm my guest count?
Is gratuity automatic on birthday party bookings?
Is there a minimum purchase when booking a private room for a birthday party?
Can I bring my own cake for a birthday party?
Can I bring outside food and beverage for a birthday party?
Can I decorate the party room for a birthday party booking?
Who is required to sign the waiver form when I book an attraction for my birthday party?
Does Playdium have a student discount?